Round-the-Clock Helpline with 8,000 Officials Ensures Time-Bound Grievance Redressal
Raipur, July 18, 2026/
The Chief Minister Helpline 1076 has achieved remarkable success within its first month of operation. As of July 13, 2026, a total of 42,653 complaints had been successfully resolved through the platform. Among them, 13,600 complainants voluntarily closed their cases after expressing satisfaction with the resolution.
Chief Minister Shri Vishnu Deo Sai said that ensuring prompt, transparent and time-bound resolution of every citizen’s grievance is one of the state government’s highest priorities. Launched with this objective, the Chief Minister Helpline 1076 has emerged as a strong bridge of trust between the government and the people. He appealed to citizens to make maximum use of the helpline for any grievance and to spread awareness about the facility so that every needy citizen can benefit from it.
He said that the helpline is not merely a complaint registration platform but a strong example of the government’s accountable and citizen-centric approach. Operating 24 hours a day, seven days a week, the dedicated call centre is adequately staffed to register complaints and forward them to the concerned departments. A clear timeline has been prescribed for grievance redressal, with nearly 8,000 officials, from Tehsildars to Secretaries, connected to the system to ensure timely action on every complaint.
He said that the government is committed to creating an administrative system where citizens no longer have to visit multiple offices to resolve their problems. With a single phone call, complaints are registered, continuously monitored and resolved within the prescribed timeframe. This has made communication between citizens and the government simpler, more transparent and more effective, while strengthening public trust in the administration.
He said that the technology-driven system is translating the vision of good governance into practice. The scope of the Chief Minister Helpline will be further expanded in the future to ensure that prompt and quality public services reach even the last citizen of the state.
Department-wise data show that the highest number of complaints were related to the Energy, Panchayat and Rural Development, and Revenue and Disaster Management Departments. These departments also recorded significant grievance redressal, resolving 3,066, 2,530, and 1,314 complaints respectively.
Within just one month, the Chief Minister Helpline 1076 has demonstrated that when governance is driven by sensitivity, technology and accountability, the benefits of good governance reach citizens directly. Operating with the motto “Samasya Tuhar, Samadhan Hamar,” the initiative has become a strong symbol of Chhattisgarh’s transparent, responsive and citizen-centric governance model.
